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TapQual

Refund policy

Last updated 9 September 2026

The short version: the trial is free so you can decide before paying, and if something we built is broken we refund you rather than argue about it.

The trial

Fourteen days, free, no card. This is the real product with real limits, not a demo — the point is that you decide before any money changes hands. Nothing is charged when it ends unless you deliberately choose a plan.

First paid month

If you pay for your first month and decide within 7 days that it is not for you, tell us and we refund it in full. You do not have to explain why.

After that

Plans are monthly and charged in advance, so cancelling stops the next charge rather than refunding the current one. Your account keeps working to the end of the period you paid for.

We do not pro-rate part-months, with one exception: if the product was materially broken for a meaningful part of the month, tell us and we will credit or refund it. We would rather do that than have you tell people we did not.

What we do not refund

WhatsApp conversation charges, because they were never ours — Meta bills them to your own account directly and we never touch that money.

A month in which the account was suspended for messaging people who had not contacted you.

How to ask

Email [email protected] from the address on the account. We reply within two working days, and an approved refund reaches your card or bank within 5–10 working days depending on your bank and payment provider.

Questions about any of this? Email [email protected]. A person reads it.