Terms of service

Software that answers WhatsApp messages sent to a number you connect, asks questions you write, scores the answers, and shows you the result. We provide the software; you provide the business, the number and the words.

That you have the right to use the WhatsApp number you connect, and that you follow Meta's WhatsApp Business policies. A number suspended by Meta is between you and Meta; we will help, but we cannot overrule them.

That the questions and messages you write are lawful, honest, and not misleading about what your business does.

That you do not use TapQual to message people who have not contacted you first. The product is built so this is hard to do by accident, and doing it deliberately ends the account.

Meta bills WhatsApp conversations to your own account, directly, at their published rates. We do not resell, mark up, or take a share of those charges, and we never will — our price is our price.

Most conversations cost nothing, because a lead arriving from a Click-to-WhatsApp ad opens a 72-hour free window and the whole qualification fits inside it.

Plans are monthly and charged in advance. The trial is free, requires no card, and does not roll into a paid plan on its own — if you do nothing when it ends, the product stops and nothing is charged.

If a payment fails we will tell you and keep the account running for a short grace period before anything is suspended. Reading your own lead data is never blocked by a billing problem.

Cancel any time from your account, in one click, with no phone call and no retention script. Your plan runs to the end of the period you have paid for. See the refund policy for what is returned.

Your leads and your conversations are yours. Export them as a CSV whenever you want, including on the day you leave. We do not hold data hostage to a renewal.

We aim for the product to be available at all times and we monitor it, but we do not offer a contractual uptime guarantee at these prices and will not pretend otherwise.

Plans carry monthly limits, published on the pricing page. If you are consistently over one we will talk to you about it before doing anything.

We may suspend or close an account that breaks these terms, is used to message people who never made contact, or puts our WhatsApp platform access at risk. Where the situation allows it, we will warn you first and explain what needs to change.

To the extent the law allows, our total liability in any twelve-month period is limited to what you paid us in that period. We are not liable for lost profits or lost business.

Nothing here limits liability for anything that cannot lawfully be limited.

These terms are governed by the laws of India, and the courts of Kerala have jurisdiction.